FEULING® RETURN DEPARTMENT
3740 Oceanic Way
Oceanside, CA 92056
M-F 9:00 – 5:00 P.S.T.
Sometimes closed for lunch
We are committed to providing the best customer satisfaction possible and we stand behind all of our products 100% which is why you will find our name engraved on majority of the products we sell. We will gladly refund or replace any defective item(s). However due to the additional support and warehouse handling each return is charged a 10% restocking fee. Defective or damaged uninstalled items must be returned pre-paid within 30 days of receipt of your order.
RETURN SHIPPING – Is the responsibility of the customer. Any packages returned must include a return form. If you need assistance returning the item(s) please call our customer service 1-661-824-2046.
• Must be in the original packaging
• Damaged parts must not be used, installed, or disassembled
• No damage due to incorrect installation
• Do not having missing parts or hardware, please keep the stickers and marketing material
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted. NOTE: the inspection process may take 3-5 business days upon receipt of the returned goods.
Refunds generally take 4-7 business days to post to customers account from day of refund issue.
If your product has been damaged in shipment please complete our return form within 24 hours of receipt of your product. We will contact you via email with further instructions on filing your claim.
We will not refund any labor costs incurred by you or the installer of Feuling® products or other products purchased through Feuling®. No exceptions.
We guarantee the workmanship of all FEULING® products. The guarantee begins on the date of purchase. One year/12,000 mile part replacement warranty unless otherwise specified.
ONCE ORDERS HAVE SHIPPED
Once the order has shipped it is considered a complete and final sale. If you decide you want to cancel your order after the item has shipped you will be charged the shipping costs. After you refuse the item(s) and we receive the product back after inspection you will be credited minus the shipping cost & 10% restocking fee. All returned products will be charged a 10% restocking fee- no exceptions.
QUESTIONS, PROBLEMS, SUGGESTIONS?
If you have any problems with your order, please don't hesitate to contact us
*Warranty Returns must include:
1. Copy of the original invoice of purchase
2. The oil filter that was on the engine at the time of problem – sealed in a plastic bag
3. Note detailing the issue
4. Return shipping address
5. Contact information
Damage to Feuling Parts products from excessive pinion shaft run out, valve spring coil bind or excessive debris in oil will void manufacturer’s warranty.
All parts are guaranteed to the original purchaser to be free of manufacturing defects in materials and workmanship for a period of twelve (12) months from the date of purchase. Merchandise that fails to conform to these conditions will be repaired or replaced at FOP’s option if the parts are returned to FOP by the purchaser within the (12) month warranty period. In the event warranty service is required, the original purchaser must notify FOP of the problem immediately. Some problems may
be rectified by a telephone call and need no further action. A part that is suspect of being defective must not be replaced without prior authorization from FOP. If it is deemed necessary for FOP to make an evaluation to determine whether the part was defective, it must be packaged properly to avoid further damage, and be returned prepaid to FOP with a copy of the original invoice of purchase and a detailed letter outlining the nature of the problem, how the part was used and the circumstances
at the time of failure. After an evaluation has been made by FOP and the part was found to be defective, repair, replacement or refund will be granted. Excessive flywheel pinion shaft run out will damage camplate and oil pump and or cause engine damage and or failure. Damage to Feuling Parts products from excessive pinion shaft run out will void manufacturer’s warranty.
ADDITIONAL WARRANTY PROVISIONS:
FOP shall have no obligation in the event an FOP part is modified by any other person or organization, or if another manufacturer’s part is substituted for one provided by FOP. FOP shall have no obligation if an FOP part becomes defective in whole or in part as a result of improper installation, improper break-in or maintenance, improper use, abnormal operation, or any other misuse or mistreatment.
FOP shall not be liable for any consequential or incidental damages resulting from the failure of an FOP part, the breach of any warranties, the failure to deliver, delay in delivery, delivery in non-conforming condition, or any other breach of contract or duty between FOP and the customer.
The installation of parts may void or otherwise adversely affect your factory warranty. In addition, such installation and use may violate certain federal, state and local laws, rules and ordinances as well as other laws when used on motor vehicles operated on public highways, especially in states where pollution laws may apply. Always check with federal, state, and local laws before modifying your motorcycle. It is the sole and exclusive responsibility of the user to determine the suitability
of the product for his/her use, and the user shall assume all legal, personal injury risk and liability and all other obligations, duties and risks associated therewith. Our high performance parts, engines and motorcycles are intended for experienced riders only.
Feuling Parts reserves the right to change prices and/or discounts without notice and to bill at the prevailing prices at the time of shipments. The words Harley®, Harley-Davidson® and H-D® and all H-D® part numbers and model designations are used in reference only. Feuling Parts is in no way associated with, or authorized by Harley-Davidson Motor Co®. To manufacture and sell any of the engine parts described in this instruction sheet.
PURCHASE FEULING® PRODUCTS WITH COMPLETE CONFIDENCE!
3740 Oceanic Way, suite 304, Oceanside, CA 92056
Ph. 1-866-966-9767 Fax 760-487-1545